FAQ – Deaf SERVICES and Disabled Services Frequently Asked Questions

Yes, typically badges are available the same day of the show.

No exigimos documentación. Exigimos honradez.

Debe traer su identificación y confirmación al mostrador de Servicios para discapacitados en persona. Podemos enviar a uno de nuestros corredores a recoger su identificación mientras usted se sienta en nuestra sala de espera.

No. Deben acudir en persona y mostrar una identificación.

Mornings are the busiest time in Registration and at the Deaf Services and Disabled Services desks. A couple of hours after the Exhibit Hall opens, the wait time improves. The later in the day you come, the shorter the wait will be. However, you will miss more of the event.

ADA stickers will be available early in the morning outside Lobby C before the lobby doors open. For other services, please stay in line. After the lobby opens, ADA stickers and all other services are available inside.

You can get an ADA sticker at the Disabled Services desk and seating for your attendant in the ADA line, but the rest of your party will have to wait in the general admission line. The ADA sticker does not guarantee access to programs.

No. El Centro de Convenciones no admite animales de apoyo emocional o de consuelo. No se admiten animales de compañía.

Your service dog, as defined by the ADA, can get a sticker at the Disabled Services desk.

Es posible que le pregunten para qué tarea concreta está adiestrado su perro de servicio.

An attendant supports and helps the attendee with activities such as eating, using the bathroom, supervision, communication, or getting from place to place. An attendant is present only to assist the attendee. Please see “Attendants” HERE. 

Lo sentimos, pero no ofrecemos un distintivo de asistente gratuito.

Yes. You can purchase a badge for your attendant in the attendee badge sale. At the convention, take your attendant and their badge to the Disabled Services desk to register your attendant.

Yes. You can purchase your attendant’s badge at the Badge Solutions/Sales desk. Your attendant will need a Comic-Con Member ID. Take your attendant and their badge to the Disabled Services desk to register your attendant.

The same price as an attendee badge.

Yes. Your attendant should go to the Registration Area to either pick up their pre-registered badge at Attendee Badge Pick-Up, or purchase their badge at the Badge Solutions/Sales desk. Then you must accompany your attendant to the Disabled Services desk to register your attendant.

Como su asistente tiene una tarjeta de identificación de pago, podrá acompañarle y compartir todas sus experiencias.

Yes. You may request an ASL interpreter for other panel rooms at the Deaf Services desk.

Yes, you are eligible for an ADA sticker.
In large panel rooms, the sound systems are loud enough that sitting closer to the stage is not necessarily louder. In smaller panel rooms, sitting closer to a sound system speaker is a better option.

While we welcome captioning, neither the FCC nor ADA requires us to provide it.
For more information, please see Captioning, HERE.

Lo sentimos, no. Nuestros intérpretes sólo pueden asistirle en el Centro de Convenciones, o en las actividades de la WonderCon en los espacios para eventos del hotel.

Si lo solicita, el personal del mostrador de la Agencia hará todo lo posible por proporcionarle intérpretes durante su panel. Solicítelo con antelación.

También puede preguntar si dispone de un intérprete para contratar servicios adicionales.

Contact: deafservices@comic-con.org

For those with mobility issues picking up badges, Disabled Services can send a runner to pick up your pre-registered badge from Attendee Badge Pick-Up. Disabled Services cannot purchase badges for others, so any badge purchases must be done at the Badge Solutions/Sales desk (please see “Can I buy a badge on-site at the show?”). Exhibitors assess their own needs, so ADA/wheelchair access points are at the discretion of the exhibitor. The line itself must be ADA compliant, but not every exhibitor will have a separate ADA line. If you do not see an ADA line, ask the exhibitor’s staff if there is one. Do not start your own line. While not all Program rooms have separate ADA lines, larger Program rooms do have them.

Sorry, no. Your attendant can hold your place in line, but you must be present to take your place in line when it is your turn to enter.

Lo sentimos, pero los Servicios para Discapacitados no pueden proporcionar marcadores de posición para las líneas.

The Convention Center is wheelchair accessible. If you will be going on stage, make sure your key contact lets Programming know you will need access to the stage and/or if there are any other accessibility issues, so we can make proper arrangements.

For information on Other Power-Driven Mobility Devices, please see “Mobility Devices and OPDMDs” HERE.

Ofrecemos tres tipos de asientos ADA.

Wheelchair seating is on the end of some aisles, next to a RED-back chair that is reserved for the attendant. The rest of your party must wait in the general admission line. We will do our best to seat parties with children together, but this may increase your wait time in line.

Deaf Seating areas have YELLOW-back chairs in the front of the room. These seating sections are reserved for Deaf attendees and feature ASL interpreters. They are available in the larger rooms.

Ambulatory Seating sections are available in all Program rooms. These seating sections are reserved for people with limited mobility. Ambulatory seating sections have RED-back chairs.

All seating, including reserved ADA seating, is “as seats become available.” All event and Program rooms have limited capacity as set by the fire marshal. Even though your badge is needed to get into all events, it does not guarantee you access to any event if it has reached its capacity. We do not clear rooms between events. Disabled Seating volunteers will let you know when seats become available.

No, no es así. 

Lo sentimos, no disponemos de una versión en letra grande, pero el Libro del Programa también está disponible en línea.

No, no podemos suministrar oxígeno. 

Lo sentimos, no podemos refrigerar sus medicamentos.

The closest disabled parking to Deaf Services, Disabled Services, or Registration is at Car Park 4 (enter from Transit Plaza). All disabled parking is limited and is only available on a first-come, first-served basis, so arrive early. Parking cannot be reserved.

Being dropped off, using rideshare, or taking buses are often better choices for everyone. A rideshare drop-off/pick-up location is available on the south side of the campus at the Transit Plaza location.